Membership
Agreements

If you receive produce that is low quality, please inform us as soon as possible and we will either replace the product, refund your money, or issue you credit to be used at the Farmers' market, CSA pickup locations, or special orders.

When you become a member, an account will be created for you.  You may be required to input some of your data.  We will track your balance with regards to registration fees, CSA share holds & credits, and market cards.  In addition, we allow our members to run a "tab" for purchasing food and pay the tab monthly.  You can submit the Account Inquiry form here on our website or ask in person at any time to know your account balance.

We strongly encourage members to swap less desirable share items for ones that are better suited to your taste.  We are no longer offering the online customization option due to high labor costs associated with that system, but it is important to us that you go home with food you are excited to eat.

If you need to cancel your membership, if possible, we request at least 2 weeks notice for us to issue you a refund for remaining balance.  Your membership can be transferred to family or friends, which is preferred over cancelation.

When you go on vacation, or are knowingly unable to pick up your share, you may place a "Hold" on that week's share.  We allow for unlimited share holds.  You will be issued credits for any shares that you put on hold.  There is a cut off date that you need to submit your hold by.    All credits from shares that were put on hold, must be used at CSA pickups or the Farmers' market, by the end of the CSA season.  Unused credit will not be refunded or roll over to the next CSA.  Winter CSA membership has only 7 shares distributed and because of the smaller commitment, no Vacation credits are issued for the Winter CSA.

When you register for a membership, you will choose a pick up location.  You many change this pickup location at any time (except for the day of delivery).  To change your pickup location, submit the Location Change Form, on the Information for CSA members page on our website.

If you miss your pickup and you contact Rainshine within 12 hours, we will come up with a plan to get you your share.  If you wait longer than 12 hours, or don't contact us at all, your share may not be available.  We do not give credits for missed shares.

Please send a substitute in your place if you cannot pickup your share.