Before registering for our CSA or purchasing credit for our Farm Store, please read all of our policies thoroughly. You must agree to all of our policies before becoming a member.
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If you receive produce that is low quality, please inform us as soon as possible and we will either replace the product, refund your money, or issue you credit to be used at our Farm Store.
When you become a member, an account will be created for you. You may be required to input some of your data. You will have online access to your account where you can check your balance, customize weekly shares, order additional items, look at past orders, change your pickup location, and place your shares on hold.
Credits & Farm Store
We have an online farm store where members may purchase add-on's to their weekly CSA shares or purchase Farm Store Credit separately from a CSA and purchase items at will. If you put your CSA share on hold, you will receive credit for that share that you may then use at our Farm Store.
If you need to cancel your membership, if possible, we request at least 2 weeks notice for us to issue you a refund. Your membership can be transferred to family or friends, which is preferred over cancelation.
Vacations & Share Holds
When you go on vacation, or are knowingly unable to pick up your share, you may place a "Hold" on that week's share delivery. We allow for unlimited share holds. You will be issued credits for any shares that you put on hold. There is a cut off date prior to delivery that you need to submit your hold by. All credits from shares that were put on hold, must be used by the end of the CSA season. Unused credit will not be refunded.
Everything about Pickups
When you register for a membership, you will choose a pick up location. You many change this pickup location at any time (except for the day of delivery). You can change pickup locations through your online member account.
If you miss your pickup and you contact Rainshine within 12 hours, we will come up with a plan to get you your share. If you wait longer than 12 hours, or don't contact us at all, your share may not be available. We do not give credits for missed shares.
Please send a substitute in your place if you cannot pickup your share.
We accept Cash and Check payments. Due to the high cost of credit card fees, we do not accept credit card or other online payments.
We expect all payments to be made by due dates. You will be notified if you have a tardy payment or if your credit goes into the negative.
We communicate with members weekly by email. Please read these emails as they often contain important information for you. We will email about financial information individually. We always welcome feedback of any kind. Our contact information is listed on our website.